Frequently Asked Questions
Can't find what you're looking for? Email us at support@magktech.com
Orders & Shipping
How long does shipping take?▾
Standard shipping takes 5-10 business days. Express is 2-3 days, and Priority Overnight delivers next business day.
Do you offer free shipping?▾
Yes! Orders over $100 qualify for free standard shipping. Orders over $250 get free express shipping.
Can I track my order?▾
Yes. Once your order ships, you'll receive an email with a tracking number and link. You can also view tracking from your account's order detail page.
Can I change my shipping address after ordering?▾
If your order hasn't shipped yet, you can update the shipping address from your account. Once shipped, the address cannot be changed.
Returns & Exchanges
What is your return policy?▾
We accept returns and exchanges on delivered orders. Submit a return request from your account and we'll provide an RMA number. Refunds are processed once we approve the return.
How long do I have to return an item?▾
We accept returns within 30 days of delivery. Items must be in original condition.
How do I start a return?▾
Log into your account, find the order, and click "Request return" on the item you want to return. Provide a reason and we'll review it within 1-2 business days.
Products & Compatibility
What TAK clients are compatible?▾
MAGK works with ATAK (Android), iTAK (iOS), WinTAK (Windows), and any TAK-compatible client that supports the standard CoT protocol.
Do I need special hardware?▾
No. MAGK TAK works with any device running a TAK client. Our hardware products (Net, Game) enhance the experience but aren't required for basic functionality.
What's the difference between hosted events and a subscription?▾
Hosted events are one-time TAK server rentals for a specific date range (perfect for airsoft games, exercises). Subscriptions provide ongoing access to platform features.
Account & Billing
What payment methods do you accept?▾
We accept all major credit/debit cards (Visa, Mastercard, Amex) through Stripe. We also support multiple currencies for international customers.
Can I get a refund?▾
Yes. Returns are refunded to your original payment method. Hosted event cancellations receive a full refund. Processing typically takes 5-10 business days.
How do I change my currency preference?▾
Go to your account settings and select your preferred currency from the dropdown. Prices at checkout will convert accordingly.
Hosted Events
What regions are available?▾
We offer servers in US-West (Oregon), US-East (Virginia), EU (Frankfurt), Africa (Cape Town), APAC (Singapore), and South America (São Paulo). Government regions are available by request.
How quickly is my server ready?▾
After payment, your server is provisioned automatically. You'll receive an email with login credentials once it's ready — typically within a few minutes.
What happens after my event ends?▾
Your server is automatically torn down after the event end date plus an 8-hour grace period. Data is retained for 30 days if you need exports.